PUSH ClinCard Important Information

If you received a ClinCard for payments on the PUSH Study, please note the following important information:

  • When you receive a new ClinCard, you get a one-time 6 month grace period for using your ClinCard. Once the grace period has expired:
    • If there is a balance, you have to make at least one purchase per month (30-day period) using your ClinCard to count as “activity”. After the initial 6 month grace period, you may have a fee deducted from the balance after each 30-day period of no “activity.” As of January 2020, the fee is $4.50 per month.
    • If there is a $0 balance, then you do not have to worry about fees.
    • If you are continuing in the PUSH Study and have a payment loaded to your ClinCard by your study coordinator, this also counts as an “activity” for that 30-day period.
    • Greenphire has always been willing to refund 3 of those fees. They will now refund up to 6 of those fees until August 2020.  Please contact 1-866-952-3795 if you receive an inactivity fee.

Why are there fees?  The reason for the inactivity fee is escheat, defined as serving to ensure property is not left in “limbo” without recognized ownership. The bank that owns the ClinCard (not Greenphire) uses the inactivity fee to encourage Cardholders to use the money on the ClinCard.

 

ClinCard Cardholder FAQ: US

How do I use the ClinCard?

  1. In-Store Purchases (by selecting either the “Credit” or “Debit” option)
    • Using the “Debit” option requires a PIN (see “How to a set PIN” below)
  2. Online Purchases
  3. ATM to get cash (requires PIN)
  4. Cash advance at a bank:
    • You must know your available balance and inform the teller of the amount you would like to withdraw. Tellers are unable to check your balance (see “How to check your balance below”).
    • Present the teller with your signed ClinCard and a valid government-issued photo ID
    • The ClinCard is accepted at all MasterCard member banks (look for a MC logo on the bank window/entrance)

How do I activate my ClinCard?

Your ClinCard is activated once your first payment is loaded. Please sign the back of the card and then you can immediately begin using it by selecting “credit” option in stores or for online purchases. If you would like to use the card at an ATM or to get cash-back with the debit function, you will need to create a PIN.

How do I set a PIN?

Call Customer Service at 1-866-952-3795 and follow the prompts through the IVR.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

How do I check my available balance?

    1. Call Customer Service 1-866-952-3795 and follow the prompts through the IVR
    2. Login to www.consumercardaccess.com/myclincard
      a. Navigate your web browser to www.consumercardaccess.com/myclincard
      b. Register Account
      c. View Balance
    3. Balance Inquiry at ATM (requires PIN)
    4. Inquire at your next office visit

Are there any fees when using my ClinCard?

    • There are no fees* for:
      • Making online or in-store purchases
      • Cashing out the card by presenting it to a teller at any major bank
      • Calling the automated system for balance inquiries
      • Calling the Customer Service number and speaking to a live agent
      • Addition of funds to the card (Note: Funds can only be added to the card by the site)
    • The following activities will incur a fee* to the balance on your ClinCard:
      o Not using the card over a period of time. Please refer to the card carrier document for the inactivity fee.
      o ATM withdrawals (fees vary based on location)
      o Requesting a paper statement. Instead, you can download and print the statement directly from the portal.
      o Requesting a replacement card through Customer Service. Your study site might be able to replace your card at no charge.
      *See Terms and Conditions received with your card for additional information.

What if the amount of the purchase is for more than the balance on my ClinCard?

If the payment due is for more than the available balance on your card, be sure to inform the cashier of the designated amount you would like to use. Otherwise, if the card is authorized for an amount higher than the available balance, it will be declined.

What should I do if my ClinCard is lost, stolen or damaged?

If your card is lost/damaged, notify your point of contact at the study site, and they will be able to replace it for you on-site at no charge. This will deactivate your old card, transferring any remaining balance to your new card. If you prefer to contact customer service, there is a $7.00 fee for replacement, and it will take 7-10 days to receive by mail.

If your card is stolen, call Customer Service 1-866-952-3795. Customer Service will mark the card “stolen” and will assist you in contacting MasterCard to open a case.

Can I use my ClinCard at a restaurant?

Yes. However, please note that restaurants (including fast food establishments) automatically preauthorize your card for 20% over the total bill, so ensure that you have enough available on your card to account for this.

Can I use my ClinCard at a gas station?

Yes. However, please take your ClinCard inside to the cashier and ask them to run the card for a specific amount. Otherwise, if you use the card at the pump, the gas station will preauthorize your card for up to $100 or more. While the preauthorization is not a charge made to the account, as long as it is in place, it factors into the calculation of the available balance. It can then take several days for the preauthorization amount to be removed.

 

DATE UPDATED: Dec 2019 v6.0